Based in: Bay Area / US (Remote)
Start Date: 3rd quarter of 2023
Job type: Full-time contract-based salary (local currency) and variable compensation program
Job Summary: To grow Ally Coffee’s sales of green coffee and importation services to roasters. To provide ongoing client support that provides value for clients and builds loyalty
Dimensions: Manage and expand existing accounts; Develop new accounts; Complete administrative tasks; Collaborate with staff and represent Ally at industry events
Key Responsibilities and Accountabilities:
Manage Existing Accounts
- Learn about the client to be able to provide better product recommendations and better service.
- Service existing accounts and facilitate each client’s experience with accounting and logistics departments.
- Submit releases and information via Salesforce®.
- Communicate with supervisor on activities, such as weekly work plans, monthly and annual travel plans, and personal sales goals.
- Facilitate good partners through active management of AR for existing accounts
- Maintain awareness of current marketplace information on pricing, products, competitors, new products, delivery schedules, merchandising techniques, etc., and communicate information to other team members.
- Maintain active engagement in Ally Coffee’s coffees in terms of quality and origin information.
- Resolve client needs by investigating problems and implementing solutions; provide recommendations and perspective to team so team can grow and improve.
- Maintain professional and technical knowledge and networks.
- Connect clients to producers and products through sampling and travel on buying trips as well as accurate communication about Ally Coffee’s importation services and exporter network.
Develop new Accounts
- Identify leads and cultivate relationships based on shared values
- Respond promptly (next business day) to active inquiries from prospective clients
- Organize events, participate in events with prospective clients
- Promote awareness of Ally Coffee’s values, products, and services among roasters through networking, calls, and industry events
- Connect roasters to producers: facilitate shared success through clear and detailed expectations about roles, contracting, pricing, timing, and other details
Administrative Tasks
- Maintain records within all company platforms
- Keep the calendar updated and accurate
- Stay organized and report expenses in a timely manner
- Use active communication to promote team-building and trust between team members
Knowledge, Skills, and Abilities:
- Outstanding written communication skills
- Positive customer support behaviors
- Self-motivated, self-directed, and problem-solving attitude
- Good judgment and ability to collaborate or request assistance when needed
- Ability to make sound decisions without supervision
- Very well organized
- Technological background – comfortable adapting to new office tools and equipment
- Passionate about specialty coffee
- Excited to be part of a growing team and advance company goals
Application Instructions: Please submit your resume and cover letter to carol@allycoffee.com and gabby@allycoffee.com.