Based at: Hamburg Office – Germany
Reports to: Europe Trading Manager
Start Date: February 2023
Job type: Full-Time Salaried with Commission and Benefits
Job Summary: To grow Ally’s sales of green coffee and importation services to roasters. To provide ongoing client support that provides value for clients and builds loyalty.
Dimensions: Manage and expand existing accounts; Develop new accounts; Complete administrative tasks; Collaborate with staff and represent Ally at industry events.
Key Responsibilities and Accountabilities:
- Manage Existing Accounts
- Service existing accounts and facilitate each client’s experience with accounting and logistics departments.
- Learn about the client to be able to provide better product recommendations, and better service.
- Submit releases and information via Salesforce®.
- Communicate with the supervisor on activities, such as weekly work plans, and monthly and annual travel plans and personal sales goals.
- Facilitate good partners through active management of AR for existing accounts.
- Maintain awareness of current marketplace information on pricing, products, competitors, new products, delivery schedules, merchandising techniques, etc. and communicate information to other team members.
- Maintain active engagement in Ally’s coffees in terms of quality and origin information.
- Resolve client needs by investigating problems and implementing solutions; provide recommendations and perspective so the team can grow and improve.
- Maintain professional and technical knowledge and networks.
- Connect clients to producers and products through sampling and travel on buying trips as well as accurate communication about Ally’s importation services and exporter network.
- Maintain active engagement with clients through timely communication, video calls, and in-person meetings when appropriate
- Develop new Accounts.
- Identify leads and cultivate relationships based on shared values.
- Respond promptly (within 24 hours) to active inquiries from prospective clients.
- Organize events, participate in events with prospective clients.
- Promote awareness of Ally’s values, products, and services among roasters through network, calls, and industry events
- Connect roasters to producers: facilitate shared success through clear and detailed expectations about roles, contracting, pricing, timing, and other details.
- Administrative Tasks
- Maintain records in all company platforms.
- Keep the calendar accurate.
- Stay organized and report expenses in a timely manner.
- Respond to internal and external communications in a timely manner.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Outstanding written communication skills
- Positive customer support behaviors
- Self-motivated, self-directed, and problem-solving attitude
- Good judgment and ability to collaborate or request assistance when needed
- Ability to make sound decisions without supervision
- Very well organized
- Technological background – comfortable adapting to new office tools and equipment
- Passionate about specialty coffee
- Excited to be part of a growing team and advancing company goals
- Active network among coffee roasters within the region
- Preferred experience working within a roasting company
How to Apply
- Send your CV to samuel@allycoffee.com
- Applications must be made in English.